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Desktop Support Analyst (01090)


The Florida Board of Governors is seeking a qualified candidate for the position of Desktop Support Analyst (48001090) within the Information Technology and Security (ITS) Department. As a Desktop Support Analyst, you will be a part of the ITS Infrastructure and Security Team, that supports the day-to-day operations of Board Office staff as they work in-office and/or remotely on their agency-provided laptops, tablets, and desktop computers.

Responsibilities, duties, and activities may include, but are not limited to, the following:

  • Supporting the department’s desktops/laptops and related peripherals by installing required software, printers, scanners, and other computer peripherals;
  • Analyze and resolve hardware, software, and communication problems using technical troubleshooting processes;
  • Manage service requests and incidents using the Board’s Service Desk ticketing system;
  • Setup and troubleshoot network access for teleworking employees;
  • Ensure all agency machines are patched on a regular basis;
  • Assist with periodic inventory of the program’s property including tracking, relocating, and disposing of outdated or damaged equipment; o Assist with annual updates for all required property control and security/access control audit documents;
  • Assist with IT logistics including hardware and software for meetings;
  • Research technology solutions and provide recommendations;
  • Contribute to the achievement of the agency’s Technology Vision plan;
  • Contribute to the agency’s Self-Service Solutions knowledge base;

Minimum Qualifications:

  • High school diploma or equivalent, or minimum of 3 years of IT experience, or with a bachelor’s or higher degree, or minimum of 8 years of IT experience, or if holding an associate’s degree or no degree, requires 10 years of relevant work experience.
  • Knowledge, skills and abilities with Microsoft operating systems, required;
  • Knowledge, skills and abilities with Linux operating system, preferred.
  • Fundamental understanding of tcp/ip networking;
  • Well-developed oral and written communication skills;
  • Knowledge of Remote Administration tools and use in troubleshooting and repair.

How to Apply
Submit cover letter; resume; and State of Florida application.  This position requires pre-employment background screening.  Applicants selected for interviews may be required to submit additional information.  

Apply Online Here

Hiring Range
$60,000 to $65,000, hiring is normally at the lower salary range unless education and experience greatly exceeds the minimum qualifications.

If you have a desire to serve the people of Florida and work in the number one higher education system in the country, a career with the Board of Governors will allow you to do so while offering an excellent array of benefits, including:

  • Health insurance (over 80% employer paid)
  • Basic life insurance policy (100% employer paid)
  • Dental, vision, and supplemental insurance options
  • First-rate retirement program
  • Vacation and sick leave
  • Nine paid holidays
  • Opportunities for professional growth and career advancement
  • Tuition waiver for public college courses
  • Training opportunities
  • Flexible work schedules

This position requires pre-employment background screening that includes fingerprinting.

As one of the nation’s largest university systems, the State University System of Florida is comprised of 12 institutions— ranging from a nationally-ranked liberal arts college to top-ranked comprehensive research universities—serving more than 350,000 students.  The Florida Board of Governors is the constitutionally created body that oversees the System, ensuring its well-planned coordination and operation. The 17-member Board appoints a Chancellor who serves as the chief executive officer of the System, providing guidance to the Board and oversight of the Board Office, which is located in Tallahassee, Florida.  The Board of Governors Office:  Is an EEO/AA Employer | Does not tolerate discrimination or violence in the workplace | Only hires U.S. citizens and lawfully authorized alien workers. | Contact us if you require an accommodation to participate in the selection process

Note: Only US citizens and lawfully authorized alien workers will be hired.

Ref #: 01090

For questions regarding current vacancies, please contact Human Resources and Administrative Services via email at [email protected]

Human Resources and Administrative Services 
Board of Governors 
325 West Gaines Street, Suite 1626
Tallahassee, Fl 32399
Fax: 850-245-9981 
Phone: 850-245-9695