Assistance with Solving Problems
University Ombudsman Offices
Students are encouraged to resolve university concerns by contacting the campus office responsible for the area relevant to the complaint. If dissatisfied with the response, the student may contact the relevant area supervisor, director, department chair, or dean for resolution.
University Ombudsman Offices
Individual University Ombudsman Officers
University Ombudsman Offices
Each state university has a student ombudsman office, which is accountable to the president. The ombudsman serves as an alternate resource for all students to complement other existing channels of communication. The role of the ombudsman is to serve as a resource and designated neutral party for those who may have a college-related concern or grievance. The ombudsman does not impose solutions, but does identify options and strategies for resolution - providing contact with appropriate college resources or serving as a mediator, among other roles.
Each university has an established procedure by which a student may appeal to the office of the ombudsman a decision that is related to the student's access to courses and credit granted toward the degree. Detailed information concerning this procedure is included in the institution's catalog.
To address a complaint that the university is not complying with state law or Board of Governors regulation, please submit the Student Complaint Form.
Individual University Ombudsman Officers
Florida A&M University
Ms. Sylvia Petties
Executive Assistant to the Vice President
308 Foote-Hilyar Administration Center
Tallahassee, FL 32307
(850) 599-3183
E-mail: Sylvia.petties@famu.edu
Florida Atlantic University
Angie Gifford
University Ombudsman
Office of the President
777 Glades Road
Boca Raton, FL 33431
(561) 297-3693
FAX (561) 297-0693
E-mail: agifford@fau.edu
*located in Student Support Services Building, first floor, room 102-L
Florida Gulf Coast University
Helen L. Mamarchev, Ph.D.
University Ombuds/Assistant to the President
AB 5 -213
10501 FGCU Boulevard South
Fort Myers, FL 33965-6565
239-590-1022
FAX: 239-590-7407
E-mail: hmamarchev@fgcu.edu
Florida International University
Dr. Tony Delgado
University Ombudsman/Assistant Dean of Students
11200 SW 8 Street, GC 219
Miami, FL 33199
(305) 348-2797
FAX: (305) 348-1957
E-mail: antodelg@fiu.edu
Florida State University
Alice Wright
Student Academic Ombuds
Dean of Undergraduate Studies
3300 University Center
Tallahassee, FL 32306-2460
(850) 644-2741
FAX (850) 644-6494
E-mail: aearp@fsu.edu
New College of Florida
Tracy Murry
Ombuds
Office of Student Affairs
5800 Bay Shore Road
Sarasota, FL 34242
(941) 487-4250
FAX (941) 487-4517
E-mail: tmurry@ncf.edu
*located in HCL001
University of Central Florida
Shreya Trivedi
University Ombuds Officer
Ombuds Office
Millican Hall, Room 247
Orlando, FL 32816-0005
(407) 823-6440 or 6441
FAX (407) 823-3085
E-mail: Shreya.Trivedi@ucf.edu
*located in Millican Hall, Suite 243
University of Florida
Mr. Ronald Anderson
University Ombuds
P. O. Box 113155
Gainesville, FL 32611-3150
(352) 392-1308
FAX (352) 392-1350
E-mail: randerson@aa.ufl.edu
*located in 31 Tigert Hall
University of North Florida
Bob Shepherd
Ombuds
1 UNF Drive
Jacksonville, FL 32224
(904) 620-1491
E-mail: rsheper@unf.edu
University of South Florida
Michael Freeman
Student Ombudsman
4204 East Fowler Avenue, ADM 241
Tampa, FL 33620-5530
(813) 974-7107
E-mail: mafreeman@usf.edu
University of West Florida
Dr. Lusharon Wiley
Associate Dean of Students
Building 21/Room 130
Pensacola, FL 32514
Office: (850) 474-2161
Fax: (850) 857-6188
E-mail: lwiley@uwf.edu
